PayPal won't help, please can you?

[JanM43]

I purchased a radiator from eBay for £192 and paid via PayPal.

The radiator was delivered, I paid the plumber £100 to install the radiator.

The radiator leaked so seller arranged collection and sent a replacement.

Replacement radiator delivered, I paid the plumber another £100 to install it.

Replacement radiator leaks!

I have spend hours on the phone to PayPal trying to explain that I cannot return the radiator as I don't have another £100 to pay the plumber to remove it.

PayPal have now closed the case against me as their stupid system won't let me do anything except upload a returns note and I can't return the radiator as I can't afford to pay the plumber another £100 to remove it.

Basically I have a leaking radiator in my house, no way of sorting this situation and it has so far cost me £392.

Any help much appreciated, thank you.

[kernowlass]

@JanM43 

Were you out of time for an Ebay dispute?

 Only if you file a dispute for not as described on Ebay (and not just a return request) then the seller foots the bill.

Paypal and Ebay buyer protection have limitations and don't cover you 100% however that does not stop you using the small claims court against the seller? 

[JanM43]

Due to having to wait for the plumber & for the 1st faulty radiator to be exchanged I am out of time with eBay. I needed a new radiator because the old one leaked....I now still have a leaking radiator and £392 less in my bank! This is all so stressful, I really thought PayPal would help me

[kernowlass · Accepted solution]

@JanM43 

Buyer protection is not a 100% coverall, they cover you for non receipt OR not as described but if you read up on it you have to return any item trackable (to prove delivery) before being refunded.

[JanM43]

I have called PayPal again & they have reopened my dispute. The seller should refund as goods are not fit for purpose under UK law. I just don't have another £100 to pay plumber & £25 to return faulty radiator, as I still have to work out how I am going to pay for another radiator & to get it fitted. I would have been happy if replacement radiator had been OK but I can't accept 2 faulty items & no refund, it might end up in County Court. I appreciate your comments.