PayPal limited because I violated the AUP but no one can or will explain what policy I broke

[temp20190507]

This Is the message I got a few days after a specific transaction request so I assume it deals with that 

"

You can't use PayPal anymore
At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.

Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money.

Reference ID: PP-007-986-607-547'

So I called them about it as soon as I heard, a few days after I got the email. They could not explain what term or policy I violated on the phone, they suggested that I make a new PayPal and not use the cards that were limited, so I did after trying to email "the aup team" with no response. The new PayPal gets limited along with the others I had with no explanation yet again. That PayPal only had 3 transactions, 2 of which were failed bank transfers on palpal's end.

I'm told there's nothing I can do about this but I use PayPal to pay most of my bills for things so that's why I need to know how to lift a permaban given with no explanation PS my accounts are all personal.

[sharpiemarker · Accepted solution]

@temp20190507 

The rep that told you to set up another account is not informed of how their own system works. Once an account is banned with the 180 days speech, you REALLY cannot make another account, even with new financial information because the system software can link the accounts together obviously to prevent fraud or someone who is banned to make another account. Makes sense and logical.

You'll need to really clear your name so to speak with PayPal and have them investigate your account. If you haven't done any of these things listed here:

PayPal Acceptable Use Policy

Restricted Activities

And there are tons and tons more that are not specifically listed because people get creative and have ideas to do transactions. The hustle is real and PayPal don't take too Kindly to it to reduce risk. Not sure what kind of transaction request you were doing.

Contact customer service again and speak with someone from the limitations dept:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.

It could be a misunderstanding or a false positive that the system banned you.

Another plan would be to try going to bbb.org to file a complaint to get the office of executive escalations to review your case and explain to them more in detail what you were doing. 

[Prettyme_24]

PayPal took my money and it's more than a yes from now. Correction from PayPal is the stated reason

[Prettyme_24]

PayPal take my money more than a year from now. I thought it's just 180 days waiting to get back my money because of my voilation. I just withdraw my money to my close bank account. How can I get my money back? Correction of PayPal is the stated why my money is not in my account now

[Gopolog86]

exact same thing has just happened to me, tried to find out why and they know, basically need to contact the limitation team but due to covid they only have an email at the moment and I've been 56 hours so far for a response, I have never scammed or even had a claim against me so its very very odd indeed

[jdownes07]

What was the outcome?? I have the exact same thing happening at present.

[shayriley]

Has anyone experienced this recently and resolved it? I'm having the same issue but due to COVID and a reduced number of staff, no resolution from the AUP email. 

[LKMedia]

Yep, same problem. Working with the support to get my accounts back. so far, I finally got the reason why I got striked, because the aup employee thought I had a copyright infringement, which is wrong. I hope paypal will resolve this with me soon.

[jayvan454]

I went to make a purchase this morning and also have been limited and not allowed to use the paypal services. No reason. No resolution possible via their website. Spoke with a representative over the phone but all he could do is direct me to emailing the AUP email address. Hoping they respond in a timely manner! Greatly confused what I could have violated.

[Caithunt1]

Did you ever get a response? My account was limited after being in a data leak on my phone so I think they’ve limited it for that reason. Spoke to customer service and they said I should email and I have but seen many people haven’t had a response. I had a payment send before I received the email that my account was closing and was told the payment would go through but it hasn’t, it’s been refunded and now there’s £195 stuck in my account that I can’t send or withdrawal.