I want to make an appeal on a resolution claim case. The decision was unacceptable and out of the point of what the real problem was. I have also more evidence to provide.
I have contacted Paypal via messages with no response. I have also contacted via facebook messages with still no response. Agent stopped answering after some time.
Seems that there is no way to contact Paypal support in any way. Days are passing. There must be a way to contact. I have never faced such an issue with any other financial company.
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, (during business hours you may also be able to message whilst logged out). 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
As i mentioned i have already tried options 2-3-4 with no response. Phone is not an option due to the long waiting time. However, is absolutely unacceptable for a financial company to have no customer support at all. You have to walk through a labyrinth to talk to a real person and not a bot.
Same unacceptable as having an official guide for how to make an appeal and this guide doesn't work. Because there is no button to press.
Finally I managed to find a solution in this contact labyrinth.
An agent responded via Twitter and asked to send an email, mention his name to escalate the case.
So, the support team reopened the case with my appeal and after some days took a decision on my favor.
I have to mention that no further proofs were provided and only previous ones were used. This is a sign of how Paypal support team handled the original case.
