Item arrived broken, emailed seller who is offering tiny refund

[Dasha17]

Asking for opinions on what to do...

So I bought an item from overseas - an amusing clock - with Pay in 4, and it's nothing like what I expected for the cost and arrived not working.
It's basically a piece of plastic with a picture for the clockface, no cover to protect anything, showed up in a flimsy plastic bag and thin cardboard box with no packing to protect it and it arrived not working - cost $51 AUD.
Tried contacting them, and got 'oh so sorry' we'll try and fix the situation...please send photos of it not working
Did that and they said that that is the one I ordered, and the best we can offer is $4 USD which is about $6 AUD...for a broken $51 clock...

Just tried to lodge a dispute and the system tells me I can't......have I been stitched up or is there anything Paypal can do ? ? ?

Thanks for your help

[kernowlass]

@Dasha17 

Why can't you open a dispute for item received but not as described?

[Dasha17]

I don't know - when I tried to, the system told me I couldn't open a dispute for this kind of transaction...

[PayPal_Bindu]

Hello @Dasha17,

Welcome to our community help forum!

Sorry to hear about the issue with your purchase. I would recommend you to reach our to our team to dispute the transaction. You can reach out to our team through the available contact options at the bottom of PayPal page or message us through Facebook, Twitter and Instagram pages.

Best wishes,

Bindu