Missing items from order

Purp827
Contributor
Contributor
Hi I purchased some items from RL and the box arrived damaged with two items missing. I took pics and emailed CS to ask what to do. They said that UPS would collect in a day or two to do an investigation into the damaged box. Great. UPS never arrived and i needed to return other items from the order so i returned the box in a larger box with the returns so that i could get a refund. RL are now saying they won’t lol into it cause UPS didn’t collect the box i returned it to them?? how is that right? I have opened a dispute in paypal. Do i have any chance? i’m mortified by this i cannot understand their attitude i sent clear pictures of how damaged the box was on delivery?
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