Incoming payment is "Pending"

[lbrockma]

I have a pending payment and I was told by what i believe was a legitimate customer service agent that I had a problem with my PapPal app and needed to download the "AnyDesk" app to allow the agent to access my phone and turn over control to allow them to resolve the issue. I did not feel comfortable doing so, and wanted to check if this was standard SOP?

[sharpiemarker]

@lbrockma 

No, you are being scammed. PayPal does not require you to download Any Desk.

What are common scams and how do I spot them?

What are the most common scams on Craigslist and other classified websites?

How do I spot a fake, fraudulent, or phishing PayPal email or website?

I received a suspicious email; what should I do?

How do I report potential fraud, spoof or unauthorized transactions to PayPal?

To properly contact PayPal customer services:

https://www.paypal.com/us/smarthelp/contact-us      

Scroll down to click Message Us or Call Us option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter