Identity Theft

[ALS135]

My friend needs help, he doesn't have a paypal account but someone has used his identity to create one. Paypal won't help as he hasn't a crime number but the police won't issue him with one because he's a victim of identity theft and not fraud (PayPal are technically the victim of fraud). He can't get approved for a mortgage because of this and PayPal resolution haven't got a solution and he can't get any support from Paypal. Can anyone help please?

[PayPal_Ayesha]

Hello @ALS135,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know for what has happened with your friend. In this case, you may have to ask your friend to  contact PayPal customer support team so that our concerned team can investigate and remove the details from the account on which your details have been added and will get back to you with an update. Support is also available through Facebook private message or Twitter direct message.

Regards,
Ayesha