I placed an order with joyui Co.,Ltd which did not arrive.

Temp20220424s
New Community Member

I placed an order with joyui Co.,Ltd which did not arrive. As I paid through PayPal I asked them to query the delivery. PayPal came back to me saying that the parcel had been sent. What do I do if I’ve not received anything it has been weeks now.?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20220424s 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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LymanTschanz1
Contributor
Contributor
I had the same problem with Joyui. I ordered an item - when I contacted Joyui asking for the status after a long delay they provided tracking information on the shipment - however the tracking information was bogus. Joyui eventually tried to show the item was delivered - and I filed a lost shipment claim with the shipper. I filed a dispute with PayPal within the 6 month required period - I provided all the background of my e-mails with Joyui plus evidence of my lost shipment claim. PayPal finally issued me a full refund. Be patient - this took some time - Joyui will be persistent to try to show they shipped the item with scam tracking information. There is no doubt to me that Joyui is a scam company.
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