I paid for an item but the seller got covid and is not home

[MikeyGon]

I paid for an item but the seller got covid so he can't give me the item since he was supposed to come back today but can't fly back because covid, I have buyer protection. He asked if I can wait a little longer or he can just refund me. How long will PayPal protect me for and should I wait or just ask for a refund. As I need to wait for him to get better and fly back to send the item. Idk how long PayPal will protect me for either. I would like to ask the community for help ty

[kernowlass]

@MikeyGon 

https://www.paypal.com/us/smarthelp/article/how-do-i-open-a-case-with-a-seller-faq1344?app=searchAut...

[PayPal_RebeccaN]

Hey there @MikeyGon, 

Thank you for your post and welcome to the PayPal Community Forum! 

I completely understand how this must be a concerning situation. 

You have PayPal Buyer Protection for 180-days following the transaction date. 

If you have not received your order, you can open up a case for Item Not Received using the link above supplied by @kernowlass, thanks @kernowlass 🙂 

I hope this helps, have a nice day. 

Rebecca 

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