I have been scammed by fraudster using PayPal as safe heaven and PayPal refused and closed my claim

[Art1ndo]

 I purchased products from Indonesia seller and use buyer protection as I'm aware I will be protected by PayPal from scammers and fraudsters.

- I paid part payment amount USD $500 as products still in production line and as per agreement will paid in full another USD $500 when products completed and ready to ship.

- as I wait until the due date, products not send and I made inquiry to seller, but he said his business break-up and his business partner is no longer with him. He cannot refund my part payment as his business PayPal account in under his partner name.

- I believe, I'm have been scammed and they used PayPal account easily to scammed other vulnerable people like me, and I also believed, I am entitled to get my money back USD $500 because I am eligible under buyers protection from PayPal.

- I claim dispute and PayPal refuse and closed my claim.

What number can i call or discuss my case or what email address can i send for request review of my case?

Case ID PP-R-IXB-462855893

[kernowlass]

@Art1ndo 

Which paypal dispute did you open, non receipt of item or not?

[Art1ndo]

I open dispute claim for not receive refund from seller

[kernowlass]

@Art1ndo 

So did you pay using the friends/family option or goods/services?

Do you mean you opened a dispute for non receipt of item, if not can you clarify?

Did you escalate to a claim?

Did the seller provide a tracking number?

[Art1ndo]

- I pay using good and services because I'm aware and want buyers protection

- Yes, I opened a dispute for non receipt of item and or not receive refund

- I escalate claim and paypal request further document "A copy of the receipt that details your credit" and I sent download of document of payment using paypal balance and also document or proof of purchased and proof of part of payment amount USD $500

- Seller did not sent tracking number and not responsed to email and message, uncontactable.

[Art1ndo]

I realized it, I have been tricked by seller that said he will refund my part payment and open dispute claim for request a refund.

and PayPal requested documentation for show refund or credit due.

and i cannot appeal the closed case as it is no action button for appeal case

What should i do?

Refund not received

The seller agreed to issue a refund

Case status: Closed

The case was closed in the seller's favour because there was no documentation given to show the credit due.

[kernowlass]

@Art1ndo 

Sorry but you keep saying 'refund not received'. If you opened a dispute for refund not received and not 'item not received' then it would have been a billing dispute you opened surely.

So did you actually open a dispute for ''ITEM not received'' and NOT 'refund not received' ???

[Art1ndo]

when i dispute and claim my money back that i sent to sellers, as part of payment. but at claim and open dispute, i only can dispute "Refund NOT Received" and can not open a dispute for ''ITEM not received'' as no features for that

[kernowlass]

@Art1ndo 

Item not received is always an option if you paid using the goods/services option and not the friends/family option OR paid via a 'donation'? 

[Art1ndo]

Seller sent invoice thru email, and i paid USD $500 of part payment of that invoice and i believed i chose sent part of payment for business with buyer protection.

while i dispute and claim closed, i do not have an action button to appeal. what number should i call and how can i request for appeal?