How to escalate a case

[jching_10]

Hi there, i open a case for my seller but up to now he is nowhere to be found not even answering my messages nor reply to my email . im searching for escalate as case to paypal but i cant find it in my page. Please anyone who hve the same issue.

[kernowlass]

@jching_10 

Which dispute did you open?

Is it 7 days since you paid?

[jching_10]

I make last july 4 only

[kernowlass]

@jching_10 

You have to wait 7 days since you paid before you can escalate.

[jching_10]

Means after 7 days the escalate the case to paypal can be found in my paypal account?

[kernowlass]

@jching_10 

The dispute stage is for negotiation between you and the seller, however if you can't resolve things you escalate to paypal to make a decision, I can not say what decision that they will make. 

[jching_10]

Seller is not responding also