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Lizzielees
Contributor
Contributor
I would like a full refund from stripey giraffe for all the monthly payments taken from my account without my knowledge. Please help?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lizzielees 


Check if you had a subscription set up and if so cancel it.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

 

Then you would need to contact the merchant involved to see if they will refund any old subscriptions, paypal would not be able to refund as by being subscriptions they were authorised by you.

 

 A lot of times what happens is people accept a free trial for a product, and forget to cancel and it auto renews or you have to tick a box to opt OUT of subscriptions instead of in. Be careful what you are accepting.



Advice is voluntary.
Kudos / Solution appreciated.
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