Fake chargeback

[Deeps9]

Hi,

Does PayPal really check if a chargeback claim is real of fake? PayPal closed the case in buyer's favor claiming that buyer's card company decided that the chargeback claim is correct.

We are not covered by seller protection. Most of our products are bought by buyers as gifts for their friends or relatives. So the delivery address is not the same as buyer's address. Many times the buyer and delivery address are not even in the same country. But we share photos of the delivered products with the buyer and delivery is confirmed by both the buyer & recipient of the gift. Even after submitting all Whatsapp communication and delivery proof, PayPal decided that buyer's claim is correct without even enquiring with the buyer. PayPal should take a little bit of trouble to check if the chargeback is correct or an easy fraudulent claim by the buyer.

Moreover, the buyer is saying that she did not raise the chargeback and the amount has been deducted on her card. Is it possible to appeal this case?

[kernowlass]

@Deeps9 

You negate your seller protection the instant you send the items to another address.

You are only covered by seller protection if you send the item to the paypal registered address of the buyer at the time of payment.

If they wanted it to be sent elsewhere then the buyer should add a 'gift' address to their paypal account and then select that address when they checkout to pay you so that you would be covered.

They can't add an international gift address so if you chose to go ahead it would be at your own risk.

Photos and emails are not proof and would not stop a chargeback from going against you.