Different device shown by log in

MelyBulic
Contributor
Contributor
Every time l log in,it is showing me a device in Düsseldorf! A different device and l am not even near Düsseldorf.. l changed my password,but it is still showing! Is someone trying to hack my account? Thank you in advance
Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

PayPal_JonK
Moderator
Moderator

Hello @MelyBulic

 

Welcome to the PayPal Community Forum! I'm sorry to hear you have unrecognized login activity on your account, I can understand how concerning that must be. Normally, if you see any unauthorized activity on your account, we would ask you to report it through our Resolution Center as well as updating your password and security questions. If you run into any speed-bumps along the way, I would recommend reaching out to our Customer Support teams for assistance. 

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

View solution in original post

Login to Me Too
2 REPLIES 2
Solved

PayPal_JonK
Moderator
Moderator

Hello @MelyBulic

 

Welcome to the PayPal Community Forum! I'm sorry to hear you have unrecognized login activity on your account, I can understand how concerning that must be. Normally, if you see any unauthorized activity on your account, we would ask you to report it through our Resolution Center as well as updating your password and security questions. If you run into any speed-bumps along the way, I would recommend reaching out to our Customer Support teams for assistance. 

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Login to Me Too

MelyBulic
Contributor
Contributor
@John K, thank you. If it happens again l will reach out to customer support Team.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.