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Hi Paypal community,
I am typing this from my second account (which works fine). My other account has been restricted after I received about $130 for a refund the other day. However, I cant access it and need to prove my identity.
I can't do that. I was 15, not 18, when I made the account, so the birthdate I put in was incorrect.
How can I resolve this? Can I ever receive that money again?
Many thanks in advance,
User 🙂
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@Temp20220612c
Hope you are over 18 now because you cannot have a PayPal account as a minor. Minors cannot enter into contracts.
Contact customer service under the old account and admit the account was opened while under age. You were receiving a refund and what do they advise to get the money. The old account will be permanently limited:
https://www.paypal.com/au/smarthelp/contact-us
Click “Message Us” or “Call Us” option on the bottom.
Or reach out to PayPal at Facebook or Twitter:
https://www.facebook.com/PayPal
Twitter: @AskPayPal
Kudos & Solved are greatly appreciated. 🙂

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