Can I do a dispute for an item if the item isn't late arriving?

PS2713
Contributor
Contributor

Hi, I was wondering if I can do a dispute when the item isn't received but it isn't late yet. I contacted the company for a cancellation (the item hasn't even been made yet) and they said they don't do cancellations or refunds. I then did a search of reviews on this company and it appears to be a scam company. They have 1 star rating at BBB and other sites for people never receiving their items. Do I have to wait until the date passes that my item was to be here in order to do a dispute?  Thanks!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@PS2713 

 

Well if you open a dispute for 'non receipt' and the item arrives then you would have to alter the dispute to 'not as described' if and only if that is the case.


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