Account limitations

Sophie247
New Community Member

Hello! I've been using my account and at some point, I noticed I wasn't able to withdraw my money anymore. When I checked, it said there were some limitations and I was to provide proof of my ID and proof of address. Compliantly, I provided a picture of my ID in which my address was also stated. It wasn't accepted as proof of address and after countless times of trying to reach customer support by phone call, I was told that I need to provide an invoice/bill with showing my info and my address. That, I cannot provide beucause the phone/electricity bills etc are all paid with my mom's card. What am I to do now? Looking forward to any reply.

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1 REPLY 1

Ashwani3
PayPal Employee
PayPal Employee

Hi @Sophie247 
Welcome to the community forum and thanks for posting. 

Looks like you need help with limitations. 
I comprehend your concern about your account being restricted. For more information on how limitation works, click here

If you face any issues, please contact us through the following link 

I hope this helps.

Thanks,
Ashwani.

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