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I sent my son some money using the email address I had on file, unbeknownst to me, one he had abandoned and is no longer associated with PayPal. The transaction went through but not to his account. I opened a dispute which was immediately denied because I chose ‘unauthorized transaction’, only because that was the only option available in order to proceed. How can I find out what bank account received the money?
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What is the status of the payment? Pending/Unclaimed with or without a Cancel option? Or Completed?
The reason you have limited dispute options is because you sent a friends and family payment (gift payment, no purchase protection) which is why it’s important to always ensure the email address is correct before finalizing payment.
Kudos & Solved are greatly appreciated. 🙂
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What is the status of the payment? Pending/Unclaimed with or without a Cancel option? Or Completed?
The reason you have limited dispute options is because you sent a friends and family payment (gift payment, no purchase protection) which is why it’s important to always ensure the email address is correct before finalizing payment.
Kudos & Solved are greatly appreciated. 🙂
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I waited a few days to see if these funds would appear in my son’s account…. or perhaps returned to my account, they did not. I asked PayPal for the name of the financial institution and account number the funds were deposited into and they have denied my request. I understand because of the ‘friends and family’ benefit I am not entitled to a full investigation of this matter, but I think I am at least entitled to that information.
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