A customer is attempting to chargeback on me but PayPal won't let me fill out fulfillment info.

[WDI]

A customer is attempting to commit chargeback fraud on me in 3 transactions but PayPal isn't letting me respond.

[WDI]

Also I waited a day and it still didn't work.

[PayPal_Jae]

Hi @WDI,

I'm sorry to hear you're having trouble uploading documents to a claim! I recommend to clear your history, cache and cookies on your current browser or try on another browser/device. I see you are attempting to upload a PNG, which is acceptable. However, I recommend converting the document to a PDF to see if it will attach and upload better. I hope this helps! 

If you're unable to respond to the case, please contact our Customer Support for alternative ways you may upload your documents and to ensure your response is submitted before the given timeframe.

- Jae