I have "PayPal account optional" set to yes, but my customers are COMPLAINING about having to still enter their passwords associated with their email addresses. (This is a change from the past where passwords were not required.)
How to I get Paypal to stop asking for the password associated with the customer's email address?
(Or do I have to use a different payment service to protect my customers' privacy?)
Solved! Go to Solution.
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know that your customers are facing issues while making guest payments and I understand how important it is for you to receive the payments. Since there is an issue on the website, I would recommend you to contact our Merchant tech support so that our advisors can help you accordingly.
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
We're aware of an issue with the Guest Checkout functionality. Our teams are actively working to fix this issue. I'd also suggest that if you haven't submitted a ticket to the Merchant Technical Support team, please do so. This will ensure you're made aware once this issue has been fixed.
We're still having this issue on our web payments. When customers choose to pay with a debit or credit card instead of creating a PayPal account, it is still requiring a password and an account creation. How do we fix this? We have the Paypal account optional setting checked on our website.
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