ERROR 10548 - The merchant's account is not able to process transactions

[sunithra]

I'm Getting the error code 10548 with merchant's account is not able to process transactions. I have set up everything perfect in my sandbox. Still I'm getting this error. 

Any solution/suggestions would be appreciated.

[MTS_Justin]

Hi @sunithra,

I need the email address for your sandbox account and also the type of transaction you were attempting when you received the API error.

[sunithra]

@MTS_Justin Please find the details Below,

Email ID: sales at(@) clorida dot(.) com

Transaction type: Payment/sale (Credit card)

We are using paypal payments pro.

Here is the response code we got,

ACK : "Failure" AMT : "10.00" BUILD : "36082234" CORRELATIONID : "2dae8e8bb45f" CURRENCYCODE : "USD" L_ERRORCODE0 : "10548" L_LONGMESSAGE0 : "This transaction cannot be processed. The merchant's account is not able to process transactions." L_SEVERITYCODE0 : "Error" L_SHORTMESSAGE0 : "Invalid Configuration" TIMESTAMP : "2017-10-11T07:06:14Z" VERSION : "65.1" proto : Object

[MTS_Justin]

Hi @sunithra

The issue is being caused by payments pro not functioning correctly on the account. This is a known issue at the moment and our developers are working to resolve it as soon as they can, however there is no anticipated timeframe for resolution at the moment.

Once the issue is resolved, I'll update this post.

Apologies for any inconvenience.

[MTS_Justin · Accepted solution]

Hi @sunithra

This should be fixed now and I've manually added payments pro to your existing account.

Please conduct a test and let me know the result.

[madeelgulzar]

Hi,
I am getting same error, upgraded my sandbox account to pro but still its showing same error.

Array( [TIMESTAMP] => 2017-10-13T17:04:44Z [CORRELATIONID] => 69b5e11842e3f [ACK] => Failure [VERSION] => 65.0 [BUILD] => 39206242 [L_ERRORCODE0] => 10548 [L_SHORTMESSAGE0] => Invalid Configuration [L_LONGMESSAGE0] => This transaction cannot be processed. The merchant's account is not able to process transactions. [L_SEVERITYCODE0] => Error [AMT] => 10.00 [CURRENCYCODE] => USD)

[MTS_Justin]

Hi @madeelgulzar

Try again now, I've manually added payments pro to your account.

[SamKanj]

Hello, I am having the same error. 

Invoice ID => 19
User ID => 17
Amount => 9.95
TIMESTAMP => 2017-11-15T13:34:42Z
CORRELATIONID => 8cfcbb0112041
ACK => Failure
VERSION => 3.0
BUILD => 39206242
L_ERRORCODE0 => 10548
L_SHORTMESSAGE0 => Invalid Configuration
L_LONGMESSAGE0 => This transaction cannot be processed. The merchant's account is not able to process transactions.
L_SEVERITYCODE0 => Error
AMT => 9.95
CURRENCYCODE => AUD

Can someone help me please?

Thank you!

[MTS_Justin]

Hi @SamKanj

Please share the email address of the sandbox account submitting the request and I'll take a look

[SamKanj]

Hello,

It's info (at) kanjart (dot) com (dot) au

Thanks!