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[Charge fee] User And Merchant Has The Same Primary Currency

Member

[Charge fee] User And Merchant Has The Same Primary Currency

Hi guys, I'm testing feature deposit and withdraw money in the same primary currency between Merchant and User. But I have a problem with fee charge. If I use USD, I have no fee charge. But in another currency, for example: EUR, I have to charge fee with 0.46 EUR. How can I get rid of the fee, because for a merchant account, that fee is gonna big.

I have an picture below, please help me this issues(struggle with this in a long time). Hope to hear from you soon.image.png

3 REPLIES
Moderator

Re: [Charge fee] User And Merchant Has The Same Primary Currency

Hello,

Please follow the thread "pinned" to the top of this forum which explains how to report an issue.

I need the merchant id from your sandbox account in order to review the issue for you.

Was my post helpful? If so, please give me a kudos!
Member

Re: [Charge fee] User And Merchant Has The Same Primary Currency

Here's my merchant ID: HHUTSYPQZYARE.

Thanks for your reply.

Member

Re: [Charge fee] User And Merchant Has The Same Primary Currency

I'm sorry sir, but I haven't received the answer yet. I want to know if that is a way to fix this problem.