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Can't confirm sandbox account bank details

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Member

Can't confirm sandbox account bank details

My sandbox account bank account remains "Unconfirmed (Waiting for deposits)" - any ideas on how to get it confirmed?

 

The message below it says "We'll send 2 small deposit amounts (less than $1.00 AUD)." but this hasn't happened for over a week.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Can't confirm sandbox account bank details

Hello,

Please provide the "merchant id" for the sandbox account in question.

You can retrieve the "merchant id" from within your sandbox account.

Login to your sandbox account and click on "profile" and then "profile and settings".

On the first profile page, the section on the left should be "My business info" and the second item from the buttom on that page should be "Merchant account ID".

Alternatively, you can just create a new sandbox account and choose to add a bank account during the creation process and the account will be confirmed.

Was my post helpful? If so, please give me a kudos!
1 REPLY
Moderator

Re: Can't confirm sandbox account bank details

Hello,

Please provide the "merchant id" for the sandbox account in question.

You can retrieve the "merchant id" from within your sandbox account.

Login to your sandbox account and click on "profile" and then "profile and settings".

On the first profile page, the section on the left should be "My business info" and the second item from the buttom on that page should be "Merchant account ID".

Alternatively, you can just create a new sandbox account and choose to add a bank account during the creation process and the account will be confirmed.

Was my post helpful? If so, please give me a kudos!