how to refund in pending case

[gus49er]

I need to send a refund as a case has been opened because the item did not reach the buyer. However, on the Paypal page there is no option now to do the refund. So, I am not sure how to proceed.  The option to refund is not available and I don't wish to Send Money in the incorrect way. What should I do?

Thanks for reading this.

[minty1 · Accepted solution]

Hi gus49er

You have to contact paypal directly and tell them you are willing to refund your buyer, they should then release the hold so you can do this

[gus49er]

Thanks,   Yes, I told him I will refund so,  I will wait to see what he does

Cheers