Refund request please help !!

[abigailsnan]

Hi I hope someone can help me,I am new to e-bay and pay-pal so please bear with me,I sold 2 weeeks ago an artical and completed a sale yesterday for bag,I was advised on both times that pay-pal payments had been recieved and it was OK to post,both amounts showed on my pay-pal bank summary,this afternoon after dashing to post before PO closed early I get home to find on both sales a notice saying request refund,does this mean the buyer's funds have been clawed back and can someone explain how a bank will allow payment to show as paid if not enough funds in to cover transaction.If I have to refund how do I get my monies that is owed do I bill the buyer again ?? many thanks.

[kernowlass · Accepted solution]

Do you mean that by each transaction is the words "issue refund" ???

If so then that is normal, it is put there after a buyer pays so that IF and only IF you need to refund you know where it is, it is not an instruction to refund.

[abigailsnan]

Thanks so so much I understand now,I had a bit of a wobble and thought I had to refund monies and I had recieved such good positive feedback.Thanks again.

[sheristutz]

I've sold a few things on ebay in the last week and only one says issue refund after funds available listed. Does that mean the buyer wants a refund or is that supposed to be there? I am new to ebay and am getting confused since the other funds are available and don't say issue refund. Please help! Thank you..