Refund needed - advice

Nicolena08
Contributor
Contributor

Hey everyone,

 

Basically I bought a dress from a girl on Facebook for an event and told her the date I needed it by but the dress has not arrived yet and the event has now passed so I no longer need it. I have asked her for a refund and told her I will return the dress when it eventually does arrive but she is refusing to refund me as she "can't afford to". Unfortunately she is not a business, it was just a personal transaction but I can't afford to just throw £45 away 😕 I can't figure out how to dispute this through PayPal as when I try to report a problem with the transaction the only option it gives me is fraudulent activity on card.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Nicolena08

 

A friends / family (or personal gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.

However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute.
You also risk having your account limited for using this option when you are purchasing goods.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.


Advice is voluntary.
Kudos / Solution appreciated.
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