Refund Request

[Ripple]

I have opened a dispute over a order that hasn't arrived from a company in the usa, l placed the order on the 4th Mrch, l am in the uk.

I emailed them 3 times before opening a dispute for a full refund.

The dispute says the seller has until today to respond and so far hasn't & l don't think they will now.

What happens next can you tell me please?

Will Easter delay the proceedings?

I appreciate we are still on the 6th so don't expect anything to happen for a few days yet but would like to know what & when is the next steps please?

Any advise would be appreicated.

Thanks

[minty1]

Hi ripple

Escalate the dispute as soon as u can if u dont ppal will close it and u cant re open it

It will be in ppals hands then who will decide the outcome, by not responding the sellers arent doing themselves any favours

Good Luck

[Ripple]

Thanks for response i already have escalated it and today is the last chance for seller to respond to paypal but they haven't so i am trying to find out what the next steps are please before i get a full refund?

[Ripple]

This is the status of the Escalation at present:

The seller has been asked to respond by 6 Apr 2015. Once we receive the information, we'll continue our review of this case.

[minty1]

Ok since its escalated they normally makea decision within 24 hrs but dont quote me on it

Sounds like u win to me(my opinion)

U will be sent an email once ppal make a decision and also one when the refund has been issued

[Ripple]

ok Thanks for help fingers crossed it won't take too much longer to finalise this issue

[minty1]

On their website says will try to make a decision within 30 days

[Ripple]

Yes i saw that and checking on here it seems they are not known to take more than a week in general situations so i am hoping it goes that way for me also

[minty1]

Yes in my experience  too

[Ripple]

Fingers Crossed but if the dispute info hasn't changed in the morning i will drop paypal a line just to double check it is going to be refunded just in case as these things have cut off dates and its too much money to lose