Paid on ebay as a guest need to open a dispute

[eyenatz21]

Hi I made a purchase on ebay as a guest I did recieve the item but it was fake and faulty I returned the item by recorded delivery and the seller has stated they recieved the item but is giving me the run around with reguards to a refund. I have now set up paypal with the card I used as a guest but the transaction doesnt show up on my account and cant seem to open a dispute without a transaction id all I have is an email from paypal with a recipt number which doesnt work. What can I do to resolve this? I just want my money back

[kernowlass · Accepted solution]

You can still open a dispute as a guest payer but you need to contact customer services and they will do it for you.

There was no need to open a paypal account as the refund would go straight back to the card you used to send your paypal payment as a guest payer.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter. 

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I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.

[eyenatz21]

Thank you I will give that a try first thing tomorrow, doubt anyone is there on a sunday.

[kernowlass]

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