Monarch Airlines refund

[FCD]

I paid for a return flight on Monarch via Paypal on 3rd Jan 2017.  As it is over 180 days am I unable to make a claim?  I cannot get through to anyone in Customer Services to ask as the automated system does not cover this query.

[micnur]

@Cldaniels

Hello, please try Imgur when using your iphone, this can allow you to create links which you can post here.

I am in same situation like many others, after contacting paypal they are rubish, I will be closing my account, what for do I need it to be honest?

[denise5758]

I phoned Paypal yesterday and was told that even my claims were outside the 180 day limit they are in contact with Monarch Administrators and the government and that I would DEFINITELY get my money back, but it would take time.  They asked me to keep an eye out for an e-mail.  I will be chasing this up next week/week after if no email has been received by then.  Denise5758

[Tiredoutdad]

Hi all just to let you know i have now recieved a full refund for both flights i booked last January.

I think it's looking good for everyone but it may take time!

[denise5758]

So pleased for you Tiredoutdad.  I have received a message from them again today stating they are looking into it so am getting ever more hopeful that I will get my money back.  Denise5758

[bowesles]

Hope you get your refund, expect you will.

It is all very confusing and fustrating, having being turned down in 5 contacts each time recieving the same response re 180 day limit I got an email out of the blue today...

"We previously informed you that we would not be able to honour the following dispute due to it being filed beyond our deadline (PayPal Buyer Protection Disputes must be filed within 180 daysfrom the date of the transaction).　 However, due to the exceptional circumstances surrounding Monarch , we have made the decision to review your case and as a gesture of goodwill have decided to refund you."

It is now on my PayPal account and will hopefully be on my credit card statement shortly !

Obviously glad PayPal have taken this stance as it seems to me the only reasonable position, just a pity they didn't get their customer service right first time as there have been, and probably still is, a lot of worried customers out there, confused as to why some customers received refunds whilst they were being met by a brick wall when they contacted customer services.

Good luck denise5758.

[Tiredoutdad]

Well said bowesles, everyone understands it’s not PayPal’s fault Monarch went bust but if a company like this offers their services to pay for holidays surely customers should not have to worry if anything happens.

Since we found out Monarch had gone bust we have had many a sleepless night worrying but at least now things are looking up after the refund from PayPal, all we need now is Barclaycard and M+S to sort our other refunds!

[kenw23]

Just to say that I have this morning been told that I have been refunded £132 (full amount) for tickets purchased on 25th January 2017.  That's the good news.  But the money is not accessible yet as they refunded it to my old credit card number (yep, got a new card, surely not unusual...) as they say the HAVE to.  Even though my new card is now the 'PayPal card'...

Also, what a mess - below email message was received this morning but was well disguised in a massive page of gobbldygook symbols and one has to dig quite deeply in the hieroglyphics to get the good news about the refund!!  But it said -

We previously informed you that we would not be able to honour the following dispute due to it being filed beyond our deadline (PayPal Buyer Protection Disputes must be filed within 180 days from the date of the transaction).  However, due to the exceptional circumstances surrounding Monarch , we have made the decision to review your case and as a gesture of goodwill have decided to refund you.

Unbelievable?  OK it looks as if it will all come good in the end but OMG it SHOULD have been easier than it is.

Ken W

[denise5758]

After a couple of stressful weeks, many phones calls/emails/claims etc.  I am glad to say that Paypal have now seen sense and refunded all my money for all the flights that I booked - over the 180 day limit.

I, as I am sure, all of us, could have done without all the stress of trying to get this money back, hitting brick wall after brick wall.

All's well that ends well, but Paypal should learn lessons from this and ensure that (god forbid) a similar situation occurs, that their 180 day limit is extended in these circumstances.

Denise5758

[Hp71]

I paid 2 separate fees to Monarch. 1 for £70 which has been refunded and another for £250 which I have been told I am only getting £125 back. Not happy ! I will look into it and see what, if anything, I can do.

[denise5758]

I am having the same issue, paid for flights in February 2017 and they stated the 180 days is up.  This was for £252 - also paid £680 for 2 flights for Christmas and New Year outside the 180 day limit.  Flights are booked early as they tend to be cheaper.  I have had to pay £800 for us to travel to Majorca - just back yesterday - this was the £252 flights.  I have raised a dispute with them and escalated it to a claim but haven't heard anything back as yet.  I think the 180 days for purchases via e.g. ebay is fair but where flights are concerned they should be opening up this 180 rule, lots of people book their flights a year in advance.  will wait to see what they come back with.