Unexpected fee

LordBanx
New Community Member

Hello,

I believe that someone has used my paypal to buy a "Xbox Game Pass 14-Day Free Trial" For "£7.99 GBP" 

How do I get my money back?

Thanks,

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1 REPLY 1

PayPal_Carlos
Moderator
Moderator

Hello LordBanx! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If your PayPal account has been used without your authorization, I recommend reporting this via Resolution Centre https://goo.gl/jRgofr and the relevant team will complete a full investigation within 10 working days. Please also make sure you have changed your password & security questions on PayPal and ran a full scan for viruses on any device you currently use. Hope this helps. - Carlos 

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