Inadvertently closed a dispute

[Angielahaha]

I recently bought and item off eBay which, when it arrived, was totally different than what I ordered.  Tried to get refund via eBay but couldn't (computer says no basically).  So, I tried via PayPal and opened a dispute.  After going back to ebay the following day, i was able to partially fill out the necessary online form only to be told, please see pic below.  So, I cancelled the dispute through paypal thinking this was what was stopping my return, and tried again via eBay.  No joy!  I'm now stuck with an item I don't want, the seller just keeps telling me to go through eBay to request a return which I can't, I'm unable to get through on the phone to a real person at Paypal.

Anyone got any suggestions?

At my wits end 😩😫😩😫

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[iubjaved]

Hi,

You should get in touch with seller, telling him that you you cannot ask for a retur on your end and showing him with the error you get. Ask him to manually refund you or seek help of a eBay Rep. 

[Angielahaha]

Thanks for your suggestion. I have been in touch with the the seller via eBay and via email explaining the situation only to be told to initiate a refund via eBay!  Infuriating