Case Closed. Decision: full refund. Refund does not arrive.

[KeKeC]

When will I get my money back?
Everyone promises! Everyone says you will get back.
But nothing happened.

How many times will I have to call?

Yesterday I called. Again.
They promised to send notification within 24 hours.
They lied again.!

It's unfair business practices!

[kernowlass]

@KeKeC

OK but as you have given no info not a lot we can advise you about.

[KeKeC]

Two unauthorized payment happend with my Paypal account.. I had two open cases.

Two weeks later  they closed the all cases and they made the decision: I will get full refund.

But from the two unauthorized payments only one of them got back.

Since then, many times I called them and they said, yes, you're right. We do not understand why you did not get back.
We can help ..

But yesterday they lied again ..
No one called me. They did not send an e-mail. Again, it was a promise.