Can i receive a refund money from a merchant with an outdated account information

kiian
New Community Member

so i am basically waiting for roughly 3 months now for a reversal to happen to my paypal account. I was basically charged $33.24 for an item i have never received. However, i have had 2 card replacements since that tragic transaction happened and i have failed to update my paypal until today.

 

My question is, will they not be able to process the reversal with an outdated and a no longer active card number back to my account?

 

Thanks

Login to Me Too
1 REPLY 1

PayPal_Martin
Moderator
Moderator

Hi Kiian,

 

Welcome to our Community!

 

Your refund will go back to the card issuer, they will allocate it to the appropriate account. Basically, the funds go back to the source which would be your bank or credit card account.

 

Thanks

 

Martin

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.