Paypal case opened 2 days after Ebay purchase...confused

rereyes
New Community Member

A buyer ordered something from me through Ebay.

 

I printed the shipping label and was about to ship when I received a message from Paypal that the money was on hold due to an inquiry.

 

There is no reason listed as to why the buyer disputed the transation.

 

They stated I should not ship, so I voided the label.

 

However, after I voided the label, the item now shows as if it should be shipped.   I want to refund the buyer and get this over with, but the process here on Paypal is very confusing as there is nothing stating what I am supposed to do and the transaction shows as still being valid on Ebay. 

 

Can someone explain this to me? 

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.