Payment Holds not Released after Positive Feedback?

[lizgrisham1990]

I think I have answered my own question, but I want to know how this is done?

A guy left positive feedback, my money was released.

On another item.. as guy left positive, no money released? It's been 3-4 days.

I was checking the hold dates, and noticed, on the one that was released, it was eBAY Payment.

On the one not released, it was Express Checkout.

Is there a difference? Does the Positive=Release only work for eBay Payment? because both items were sold on eBay.

Just something that grabbed my attention, a money hold don't bother me, unless I need to re stock or something and cant, but Im just more curious than anyhting, maybe a moderator can tell me? or look into that hold for me, maybe it's a delay in the system? Thanks & God Bless. - Liz

[PayPal_Andy]

lizgrisham1990- First, welcome to the boards!  We're happy to have you here 😄

For your answer, I actually don't believe that there should be a difference between an auction and an Express Checkout.  Feedback is feedback.  So I'm more inclined to believe it was a....hiccup...in our systems.  The hold should release within about a day of the feedback being left, so if this should happen in the future and it doesn't release, give us a call.  If we can check the feedback, we'll get it taken care of!

Andy

[lizgrisham1990]

Thanks Andy!

[HerringShop]

I'm hoping you can help answer a question of mine. I've had my ppal account over a year. 100% feedback, no complaints through ebay or ppal, no neutrals, nothing. ALWAYS ship within 24-48 after payment. Only time it's 48 hours is if it's the weekend and the Post Office isn't opened. Anyway, all of a sudden I'm subject to the policy hold. Ok, I understand, ppal has reasons for doing what they do, I can live with that. Reading the policy it states that the holds will be lifted after 1). A buyer leaves positive feedback --OR-- 2). At least 3 days pass after date of delivery to give buyers a chance to complain or not. I have several items which are confirmable through ppal shipping as delivered over 11 days ago. Why are the holds still in place on these items? I print/ship through ebay/ppal. Everything is verifiable. What else can I do to receive the funds I'm entitled to more promptly? Why are the rules not applying to my account? Thanks for your help.

[lizgrisham1990]

Hi Herring, Just as Andy told me, sometimes their system .. "Hiccups"..   rather, has a Delay. It's surely understandable knowing the ammount of Data PayPal servers has to process. Just give them a call, I bet they'll release the hold for you.