Do you Create Invoices with PayPal? We want to hear from you!

[PayPal_Dinesh]

Have you used PayPal to create and send invoices or make payments on invoices sent to you?

If so, please reply to this topic to send us your thoughts on new features or improvements that you or your customers would like to see.

Do you have a question about invoice creation or payment?

Please first search this discussion board (Receiving Money) to see if your question has already been previously posted. If you post your question as a new topic, be sure to tag it with appropriate keywords like “Send Invoice”, “invoice payment” etc. as the case may be.

Thank you,

The PayPal Invoicing team

[PayPal_Dinesh]

To everyone that has contributed to this thread:

Thank you for your responses, input and participation. There are several issues which you've brought to our attention via this forum that we have fixed, or are in the process of fixing or priortizing for future releases.

The new invoicing platform is now stable and the number of issues raised on this thread has slowed. We will no longer be monitoring this thread.

But we still want to hear from you. If you continue to run into bugs, or issues with Invoicing or have Feature Requests for us, please send an email to  Invoicing-Feedback@paypal.com.

Thanks,

[PresbyWriter]

When I am sending Reminders to a list of invoices which have not been paid, the date defaults.

If I send a Reminder, then "Go to Log" to send another, today's date reverts to 12/31/1969. The date is the one in the Range of dates of the invoices I am working with. PayPal keeps the start date of the period, but changes the end date, which is always today's date, to 12/31/1969. It happens every time after I have sent a Reminder. If I go to an invoice but do not send a Reminder, it does not revert. Go figure.

[CtteeTreas]

I am treasurer of a professional body, and have to send subscription invoices to members, most of whom have business addresses, but pay their subscriptions personally. When I fill in both personal and business names in the invoice form, the invoice is addressed to the business, which is incorrect. Can we have an option to address the invoice to the individual, and to show the personal name first in the billing details rather than after the business name? The order is correct in the input form but the fields are swapped over when the invoice is generated.

If this is impossible (surely not!) can we have an extra address line in which we can put the business name, leaving the "Business name" field blank? Will this give the required result?

[TjWit]

I have the same invoice for multiple recipients.  Is there a way to add all recipients and only have to send the invoice once rather than doing it 50 billion times for each recipient. Thanks

[ashgrove]

The new invoicing system does not allow you to cancel an invoice without sending a cancellation email.  In the old system, you could opt out of that.  Please give back  the choice of sending or not sending one.

[cfinnell]

Like most of the other users who have commented, I want to be able to send multiple invoices. Really, this is so obvious I can't believe you didn't set it up to begin with.

Also, it would be nice to be able to sort the address book by name. Having them in there by date entered is pretty counter intuitive. While we are at it, being able to choose how many listed on a page would be an advantage as well. I'd like to see 40 or 50 at a time.

[onyx2]

I would like to know how to instruct clients to pay an invoice with a partial payment.

[MP1947]

The PayPal invoices from my Online shop recently have not had an itemized invoice, instead they simply say "Online Purchase.' This makes it REALLY difficult when the customer buys several items. Any ideas why this is happening or what I can do? I have been emailing the customer and explaining the problem and they kindly tell me what they bought, but that is SO embarrassing to have to do and certainly not professional. Any help would be greatly appreciated!

Thanks, MP

[shguckes]

I'm at a loss as to why you can't invoice a group of people. This makes this invoice tool completely un-useable. I will not enter in a group of emails individually each time I need to send an invoice to 40+ people. It's a waste of my time. I'll be checking out FreshBooks.

[tictactogs]

I sell a lot of digital images in which I send to my customers via email.  I'm having issues with the email address that defaults to (service @ paypal.com) when I have receive a payment for and invoice I have sent.  It use to default to my customer's email address so that all I had to do was to send a "reply" email to them and attached their graphics file.  Now, I have to remembers to copy and paste their emal address into the reply box.  Is there a way of changing this?