Restricted Account Error on checkout

[nowferrifkan]

Hi there,
When we call the api on our application, at the checkout point it is showing the following error.
SetExpressCheckout API call failed. Detailed Error Message: Account is restrictedShort Error Message: Restricted accountError Code: 10002Error Severity Code: Error
The API credentials are correct. Have given necessary permissions. But still the error coming. can you please help us with this issue?

[filipporonco]

Usually a restricted account is an account that has not yet completed the email verification process or an account restricted for other security reasons (fraud, lack of requested data, etc).