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Can't access PayPal Extras MasterCard through PayPal account

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Contributor

Can't access PayPal Extras MasterCard through PayPal account

Last week PayPal or Synchrony Bank (or nefarious hackers?) unlinked my PayPal Extras MasterCard from my PayPal account. So, I cannot access the card account information, make a payment through PayPal, or use the card for eBay transactions (which I do a lot of). I have been on the phone repeatedly with both companies, and have been told after a lot of waiting and transferring of my call to different departments that within three to four business days the card will be relinked. Day three and still waiting.

 

I am planning to pay off the card and cancel the account. Even though I have generally had good service with Synchrony, this is not good. I called to have paper statements mailed to me, so that I can at least see my transactions in front of me. Well, it is a good thing -- when it works.

3 REPLIES 3
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Contributor

Re: Can't access PayPal Extras MasterCard through PayPal account

Hey, did you ever get this issue resolved? I've been having the same issue for weeks now and they keep saying that they are working on it but nothing ever gets done. I want to pay off my balance and cancel soon too but I also have some cash back saved up that they are telling me I can only redeem online, which obviously I can't. Would love to hear what you ended up doing. Thank you.

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New Community Member

Re: Can't access PayPal Extras MasterCard through PayPal account

I also can't seem to access my credit card no matter what I try on this website.  I would expect that if it was happening to every cardholder, it would be all over the internet, so it must only affect a small percentage of card members.  That being said, I don't know what to do about it, but if PayPal wants to make any money off of me by way of charging interest on my purchases, I'm gonna need to be able to see my statements.  I'm kinda weird that way, I dunno.  Call me a freak, but it is what it is.

 

All joking aside, can anyone help me reach my PayPal Mastercard online?  I would really appreciate it.

 

Thank you very much!  

 

@support@customer Service

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Contributor

Re: Can't access PayPal Extras MasterCard through PayPal account

It’s been over a year now and still was never resolved for me, I just gave up at this point and stopped using the card. Terrible customer service and card all around