Is anyone else having this problem:
There was recently an attack on my account by someone who stole my Paypal card. I was getting notifications of them spending out the balance. So I logged in and transferred what was left out, reported the card lost or stolen, requested a new card to be sent. I had to call to ask for the fraudulent purchases to be restored and that went fine, no complaints there.
But when the new card arrived and I activated it, it only shows up in the web browser version on the home page, where you always see it under the balance of your account. When I click it to manage it, I get a triangle exclamation point "let's try that again." It's broken. It's not showing up in my wallet. It doesn't show up in the mobile app at all, whatsoever.
I've called customer service about a total of three times already. Each time I've walked through the problem with them, and they've reassured me that the card is activated and I can use it. But when I go to make a transaction, it declines, and I've gone around the mulberry bush with customer service again.
This last time I called, I got snowjobbed that it will be all fixed when some vague internal update is completed in some distant undefined future that could be forever for all anyone knows. I explicitly asked them to open a ticket with the DEV team to fix the underlying problem affecting my account. They did not seem to have any system in place for reporting website issues to be fixed with their website developers. This is very strange!
Is anyone else encountering a similar situation with their Paypal Debit Card and the company not fixing the problem?
I'm at the point now, where if this is not corrected in the next few days - I'm going to stop using Paypal. Hopefully Elon will start something good over on X.
