Never received PayPal cash card

Jessabell_n_s0n
New Community Member

I dont know what to do . they said it was sent on jan 13th and I have not received it at all if I did i would have activated it by now. Some body PLEASE tell me how to get another card sent to me through the mail

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9 REPLIES 9

PayPal_Olivia
Moderator
Moderator

Hi @Jessabell_n_s0n,

 

I'm sorry to hear that you haven't received your PayPal Cash card. Please contact customer service to discuss next steps. A representative can help cancel a lost card and issue a new one.

 

To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

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deltamove
New Community Member
Alissa Boland cash card says it was issued oct.22,2018. Never received and wasn’t activated by me.
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PayPal_Tricia
Moderator
Moderator

Hi @deltamove

 

I can certainly understand how concerning this must be. Please contact us directly so we can see what options we have to help. A PayPal specialist directly at paypal.com/contactus for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal.


Thanks, 
PayPal_Tricia

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qmjj
New Community Member

I had the same problem happen to me i waited about a week or so for the cash card to be delivered after the drop off date. Once I realized that i didn't receive my card I contacted customer support, never got a response back. I have been waiting almost 3 months tomorrow for my card to arrive, there is no other way to report the card lost or didn't arrive. I would love to keep using this platform to make purchase but I keep encountering problems such as this all the time when using the service. It is either a limited paypal or my account password being changed and I can't change it back.

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Jam_Bloom
New Community Member
I didn't get mine either. It says it was sent this past November but it never showed up. I'm seriously frustrated. I can't use my money in stores like I want. It won't let me click the link for "Didn't get my card?" And order a new one. What the heck is going on?
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chepeloni
New Community Member

same here.  5 months and still nothing.

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Tunechi26
Contributor
Contributor
Never got my card it was sent to wrong address
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Babygirl20000
New Community Member
Me neither I was supposed to get it August 3rd yesterday and I never got you guys need to do your job right because are mad at you because you not sending there debit card
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PayPal_Ayesha
Moderator
Moderator

Hello @Babygirl20000,

 

Welcome to the community forum and thanks for posting!

 

I am sorry to know that you haven't received the PayPal Cash Card. In general, your card should arrive in the mail within 7-10 days in a white PayPal branded envelope. If you don't received the Card, please check mailing address on the account, before contacting our customer support. If the address is incorrect, please report it as lost to our representative. You can reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page. Support is also available through Twitter direct message or Facebook instant message.

 

Regards,

Ayesha


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