Paycheck Protection Program

[PayPal_Olivia]

Hi everyone,

I'm pleased to announce that PayPal is working with the US Federal Government to participate in the Paycheck Protection Program to provide access to loans for US merchants. This program helps small businesses cover operating expenses and keep employees on the payroll. Visit our Paycheck Protection Program site for details on applications, allowed loan uses and loan eligibility.

Please note that our customer service agents can’t accept loan applications or provide loan status through any of our contact channels. To check the status of your loan or for additional questions, please go to the Paycheck Protection Program loan site.

Thanks!

Olivia

[aa0321]

Hi Everyone,

I started the application process last night. I need to upload the requested documents, but today I can not log back in into the site to continue my application. Does anybody know how to log back in into the site? I only find a link to start a new application from the beginning.

[littleshop]

Try this link

https://my.loanbuilder.com/us/login

[littleshop]

https://my.loanbuilder.com

[cocktailparty]

i get authentication error. when i ask to send me a new password, doesn't send it

[GigiDebi]

Hi! 

I've already applied for the PPP loan here: https://www.loanbuilder.com/ppp-loan-application and immediately after completing the form, I was sent to a portal where I was asked to create a user and password as well as more documents to complete the application. I uploaded some docs and I need to add some others.

I can't find the link or login to this portal. It seems it's not the same login as my personal PayPal account, as I was asked to create a new user and password, that doesn't work when I try to log in. 

Is there any specific link to the PPP portal for people that have already applied and need to add documentation and/or check status? 

Thanks in advance! 

[jamie716]

Hi @GigiDebi , 

I'm sorry to hear of the challenges you are facing.  Please try this link: https://my.loanbuilder.com/us/login

Best of luck!

Jamie

[GigiDebi]

Thank you so much Jamie! Problem solved 🙂

[paulsaks7]

If anyone has already applied for the PPP through PayPal, when should I hear something regarding my application?

[allspark]

Hi @paulsaks7,

If you haven't received an update on your application for the Paycheck Protection Program, please go here and scroll to the CONTACT US section for the phone number and email address for Customer Service.

Thank you.

[cocktailparty]

I have called there and the guy who answers is a jerk. He said that they can't see loan status. He told me he was an employee from collections at PayPal and they can't help with the system being frozen or password resets or anything. Everytime I login and log out it stops accepting that password. I applied last week and I'm seeing people funded from 2 days ago including people who show negative net income. Also people who never used PayPal ever.