A customer accidentally paid twice for same item. PayPal declined both payments, holding them from my account, then refunded ONE of them. Customer emailed me thanking me for the refund of the duplicate payment and asking me to post the item as soon as possible. I wrote back telling them that PayPal must have kept the second payment as they never gave it to me. A few days later, the customer told me the second payment still not refunded and to please hold the $50 item for them. I tried to contact PayPal but that's now virtually impossible. I wrote up the issue in feedback and submitted that but just got ignored. Meanwhile, I've lost a sale that the customer wanted, the customer lost $58 to PayPal and there's no easy way to send PayPay an email about their gross mishandling off this transaction. Anyone got any suggestions?
