payment pending - friends and family payment!

[kateslou]

Hello 

a friend sent a payment to me of £1,200 yesterday afternoon. I thought paypal payments were instant so I was confused when it was showing as "pending" on their account and nothing came through to me. 

I cannot get through to anyone, customer services is shut I've tried the chat function and been on hold for nearly 4 hours despite paypal saying they would get back to me within an hour. 

could his bank have rejected the payment being taken? is this normal? how long until the payment will show? do we need to do anything or is it just a case of waiting a few days? 

Also, my mum sent a payment to me of £1 and this instantly showed in my account this afternoon!

thanks so much, so worried because it's such a substantial amount of money! we opted to use paypal on the basis that it claimed to have a 20 second transfer time! 

[kernowlass]

@kateslou 

Transfers from bank accounts are never instant, that is why when you buy something paypal credit the seller upfront for you and paypal take the wait for the funds to transfer to pay them back again, this is so you get your item without delay.

Takes 5-7 working days to transfer as Paypal use the slowest (cheapest) transfer option BUT funds normally leave your bank account from a few hours up to a few days later.

HOWEVER if you are NOT paying a seller but sending a friends/family payment funded via bank transfer (and not a card) then it goes as an echeque and this time the sender and yourself have to wait for it to clear though to your paypal account, but normally you get a pending payment showing with a clearance date, do you have that?

If its not pending on your paypal account as well then it MAY be that there is a problem with the email address that you supplied or the sender sent to so ask them to double check the spelling of the email address they sent the funds to and make sure there were no spelling errors.

[kateslou]

hello 

thanks for the advice 

no, there is nothing on my account at all! I have asked him to check and he can't see any problem with spellings. 

Is there anywhere I can go for help!?

[kateslou]

@kernowlass