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My customer transferred US $30100 to my PayPal account. We agreed that I would only charge us $25000. The PayPal trading agency currently freezes the payment of US $30100. I hope you can refund us $25000 to the customer.
You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.