PayPal changed refund promise .Most unhelpful now out of pocket

[debbiea042000]

Hi

Has anyone had a refund decision reversed before?  On the 29 July PayPal agreed a full refund for a very substandard product and instructed me to return the item at considerable expense particularly as they insisted it be tracked. They advised a full refund on delivery of the returned item ..... which l did. However once the item arrived PayPal reversed the decision and are refusing to refund the product costs as promised and refund the cost of postage they asked me to do.

i am constantly emailing them but get the stock reply,no explanation, no recourse to the costs .  Does anyone have contact details for a higher authority  within PayPal I don't want to complain to the financial ombudsman but Iwill if I cannot get through to some one other than the front line staff who reply with templates responses.  Anyone out there that can help? 

[kernowlass]

@debbiea042000 

Dreadful..............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.