why is my payment still showing as pending

JAYP4
Contributor
Contributor

why is my payment still showing as pending the seller wont send my part until he recieves the money. The money has gone from my bank acc but it shows as 'pending' my end and his. When will he get his money so i can get the part i need?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@JAYP4 

 

If its pending on yours AND the sellers account then its an echeque.

Transfers from bank accounts are never instant, that is why when you buy something paypal credit the seller upfront for you and paypal take the wait for the funds to transfer to pay them back again, this is so you get your item without delay.

Takes several days to transfer as Paypal use the slowest (cheapest) transfer option BUT funds normally leave your bank account from a few hours up to a few days later.

HOWEVER paypal only take that risk if you have a back up card linked to your paypal account (to reduce risk of the bank transfer failing) BUT even so some higher risk transactions OR friends/family payments will still not be credited in advance and so this time its you and the recipient that has to wait for the funds to transfer.


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4 REPLIES 4

GG928
PayPal Employee
PayPal Employee
Hi. Thank you for reaching out to us. We sincerely apologize for the delay. We normally put the payment on hold until we received tracking information and uploaded it to your seller PayPal account. We are doing this to put your transaction safe and secure. You can inform the seller to reach out to us so we can explain it to them further. Once the items show delivered the funds will become available after 24 hrs from the delivery date. Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQs here. Thank you for your patience. Hope this helps. Stay safe.
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amethyst01
PayPal Employee
PayPal Employee
Hi JAYP4, Thank you for contacting Paypal. On top of what has been provided, Pending payment status means we’re reviewing the transaction. We’ll send your payment to the recipient after your payment source has been verified. It also means that your order has been received by the seller, but your payment has not yet been processed. For most purchases, the seller will complete the payment within a few days of receiving the order. For purchases of goods, many sellers will complete the payment when they are ready to send your purchase. For some purchases, such as services, rentals or hotel stays, the seller will complete the payment after your purchase is fully delivered. The status of an order will continue to display as pending until it expires, is completed, or has been voided. If you have any problems with an order, you may contact your seller directly for a quicker resolution. You can find theri contact information on the transaction details page in your Activity. Hope this helps. Always stay safe.
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@JAYP4 

 

If its pending on yours AND the sellers account then its an echeque.

Transfers from bank accounts are never instant, that is why when you buy something paypal credit the seller upfront for you and paypal take the wait for the funds to transfer to pay them back again, this is so you get your item without delay.

Takes several days to transfer as Paypal use the slowest (cheapest) transfer option BUT funds normally leave your bank account from a few hours up to a few days later.

HOWEVER paypal only take that risk if you have a back up card linked to your paypal account (to reduce risk of the bank transfer failing) BUT even so some higher risk transactions OR friends/family payments will still not be credited in advance and so this time its you and the recipient that has to wait for the funds to transfer.


Advice is voluntary.
Kudos / Solution appreciated.
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Gogoalex14
Contributor
Contributor
When willy money show to my account
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