help! refunded to old card that is no longer active.

[trex111]

Hi everyone

Yesterday I received a refund to my Paypal account. The money was refunded to the card I originally used but is no longer active. Since cancelling  I have added a new card to my Paypal account. Yesterday it said I had Paypal funds from the refund but today it says I have none and the refund has successfully gone to the old card. I am not sure what to do?

Thank you 

[ryryspoon]

Had the same problem. They said to contact the bank and resolve it. Hope it helps

[trex111]

Will do Appreciate it! Thank you

[kernowlass]

@trex111 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
If its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.