buying a game in uplay with paypal, but its hold on my money

Lali89
Contributor
Contributor

Hi, i bought a game in uplay, my account charged but its not shown in my paypal account. and did not recieved the game. i ask a live chat in ubisoft and the support said:
it appears that your order did not go through and there might be an authorisation hold on the money
any idea?

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Lali89 

 

The temporary authorization will expire and should drop off from your account activity on it's own as soon as in a few days, but no longer than 30 days. 


Kudos & Solved are greatly appreciated. 🙂
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Lali89
Contributor
Contributor

i cant see this transaction in my activity, is it okay? (its my first problem with PP)

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Lali89
Contributor
Contributor
Now its show on my Activity, bank account charged, but i dont have the game 😮
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