Why do I have to pay seller fees for payment mistakenly sent to me?

veemer
New Community Member

Asian company sent payment on accident for products I don't sell.  I'm in the service business and I don't sell a supposedly products they ordered.  I want to refund the funds but why do I have to be out of the transaction fees charged to me?  Has this happened to anyone? This is not my fault!  Is this some type of scam? or what?  I have another payment made on Cash app sent by accident wtf?

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi veemer, 

 

Thank you for contacting us via the PayPal Community Forum and welcome as a new member!

 

There is a refund fee applied to transactions, please reach out to us by phone, email, Facebook or Twitter and we would be happy to look into this for you. 

 

- Siobhan 

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