When can I get my refund?

[sunnyleung55]

I have got an email of refund but I haven't got the money in my account, when can I have it?

[sharpiemarker]

@sunnyleung55 

Issued refunds are returned to original funding source. Arrival times may vary:  

- Bank payments, 3-5 or 5-7 days, depending on your bank. 

- Cards, about a week, up to 30 days depending on your issuing card. 

- PayPal balance, fairly instant. 

- Split payments between PayPal balance and card/bank, see above.

[sunnyleung55]

@sharpiemarker However in the email, it said that the refund is to paypal balance, but I still haven't have any balance in my bank account.

[sunnyleung55]

I mean in my paypal account

[sharpiemarker]

@sunnyleung55 

Maybe the funds are coming out of the seller's bank account if their PayPal balance have no funds so it may take some time. Look at the refund transaction in your PayPal account. Is it listed as pending or completed?

By the way, those images you posted are still not approved to be seen by the forum.

[sunnyleung55]

@sharpiemarker 

I haven't got any record in my paypal account about the refund, I just got an email.

Thanks